Get Support
We're here to help you succeed with Deep Ubuntu Research. Find answers, get assistance, and connect with our community.
Support Channels
Choose the support channel that best fits your needs
Documentation
Comprehensive guides and tutorials
- •Getting started guides
- •API documentation
- •Integration tutorials
- •Best practices
Community Forum
Connect with other developers
- •Ask questions
- •Share experiences
- •Code examples
- •Community support
Technical Support
Direct help from our team
- •Bug reports
- •Feature requests
- •Integration assistance
- •Performance optimization
Status Page
Real-time system status
- •API uptime monitoring
- •Incident reports
- •Maintenance schedules
- •Performance metrics
Frequently Asked Questions
Find quick answers to common questions
Getting Started
How do I get API access?
Sign up for an account on our platform, then navigate to the API section in your dashboard to generate your API keys. Free tier includes 1,000 requests per month.
Which programming languages are supported?
We provide official SDKs for Python, JavaScript/Node.js, Go, and Rust. You can also use our REST API directly with any language that supports HTTP requests.
Is there a free tier available?
Yes, we offer a free tier with 1,000 API calls per month, access to basic models, and community support. Perfect for testing and small projects.
API Usage
What are the rate limits?
Rate limits depend on your plan: Free (10/min), Developer (100/min), Professional (1,000/min), Enterprise (custom). All plans include burst allowances.
How do I handle authentication?
Use OAuth 2.0 with client credentials flow. Include your access token in the Authorization header: 'Bearer your_token'. Tokens expire after 24 hours.
What data formats are supported?
We support JSON for all API requests and responses. File uploads accept CSV, JSON, TXT, and JSONL formats up to 100MB per file.
Troubleshooting
Why am I getting 429 errors?
This indicates you've exceeded your rate limit. Wait for the rate limit to reset or upgrade your plan for higher limits. Check the 'Retry-After' header for timing.
My API requests are timing out
Request timeouts may occur due to complex queries or high load. Try reducing payload size, using simpler prompts, or implementing retry logic with exponential backoff.
How do I report a bug?
Use our GitHub issues page or contact technical support. Include your API key (last 4 characters), request/response examples, and steps to reproduce the issue.
Troubleshooting Guides
Detailed guides to solve common technical issues
Authentication Issues
Common authentication problems and solutions
- •Invalid token errors
- •Token expiration handling
- •Scope and permissions
- •Client credentials setup
API Integration
Best practices for API integration
- •Error handling patterns
- •Retry mechanisms
- •Caching strategies
- •Performance optimization
Model Performance
Optimizing model performance and accuracy
- •Prompt engineering
- •Parameter tuning
- •Language detection
- •Response formatting
Data Processing
Working with datasets and file uploads
- •Data format requirements
- •Batch processing
- •Large file handling
- •Data validation
Support Plans
Choose the level of support that fits your needs
Community
Community-driven support
- ✓Community forum access
- ✓Documentation and guides
- ✓Basic troubleshooting
- ✓Email support (48h response)
Developer
Enhanced support for developers
- ✓Priority forum support
- ✓Email support (24h response)
- ✓Bug report priority
- ✓Feature request consideration
Professional
Professional support with SLA
- ✓Priority email support (4h response)
- ✓Phone support (business hours)
- ✓Dedicated Slack channel
- ✓Custom integration assistance
Enterprise
24/7 dedicated support
- ✓24/7 phone and email support
- ✓Dedicated account manager
- ✓Custom SLA agreements
- ✓On-site training available
Still Need Help?
Can't find what you're looking for? Our support team is ready to help.